Good morning! Today I am in the process of certifying new Dell models for Windows 7. This is normally a pretty simply task but the Dell Precision 7710 is fighting back. I have created a driver package using the latest drivers available and set it up in OSD. However, after installing the drivers and rebooting into the OS it gives me a BSOD 0x0000007B error. At first glance it appears to be an issue with the disk drivers. I did some more research and found a Microsoft hotfix (KB2990941) specifically for Windows 7 and Server 2008 R2 machines with NVMe disk controller. Bingo! This hotfix resolved the issue and I can move on with my day. If you are interested in how I applied this hotfix in my ConfigMgr task sequence keep reading.
- Download hotfix KB2990941 and KB3087873 and extract the .msu files.
Note: You should only apply KB2990941 and if you receive “0x0000007E” Stop errors then also apply KB3087873.
- Create a package with both of these hotfixes at the root of the package directory.
- Add a new group just after the OS install to apply the hotfix. It is necessary to apply the hotfix before rebooting since you cannot boot into Windows without getting the BSOD error.
- Add the following WMI query to only run this group on the Precision 7710. You can also add any other models to this query that require this NVMe hotfix.
SELECT * FROM Win32_ComputerSystem WHERE Model LIKE “%Precision 7710%”
- Add a Run Command Line step to this group.
- Reference the package you created in step 2 and add the following DISM command.
DISM /Image:C:\ /Add-Package /PackagePath:”.\KB2990941.msu”
- If you experience “0x0000007E” Stop errors after applying this hotfix, add another step to install hotfix KB3087873 using the same technique.