Enterprise Mode missing from IE11 Tools menu

Enterprise Mode is an option Microsoft has made available in Internet Explorer 11 that allows you to load webpages using a modified browser configuration that emulates IE8.  This is a valuable tool when you need to (and should) upgrade to the latest versions of IE but have legacy web apps or other websites that may not be fully compatible.  I am not going to cover how to enable Enterprise Mode but it’s quite simple (Here is a good place to start).  You can either enable through Group Policy (or LocalGPO on non-domain computers) or enable via registry setting on individual computers.  You can also configure logging to capture when users turn on/off Enterprise Mode, and even publish a site list to have specific sites default to Enterprise Mode when opened.  Once enabled the user can turn on Enterprise Mode (per site) directly from the Tools menu.
Internet_Explorer_Enterprise_Mode_Tools_Menu

We enabled Enterprise Mode through Group Policy to make the option available for users as they migrate to IE11.  Our testing and pilot users all reported success as the Enterprise Mode option appeared in the Tools menu as it should.  However, soon after we deployed the GPO company wide we had reports of the option not show up for some users.  Then after several days the Enterprise Mode option would suddenly appear.  We performed the standard troubleshooting and highly suspected a GPO issue.  Unfortunately we found the GPO was applying properly to the workstation and everything else checked out ok.

After further testing we solved the mystery.  Why wasn’t Enterprise Mode showing up in IE?  well… Microsoft neglected to tell anyone that Enterprise Mode is only supported in specific IE11 builds.  And of course, the version (11.0.9600.16672, Update versions: 11.0.10 KB2963952) in our base image is not supported.  The GPO had applied but the option would not be available in IE until Internet Explorer was brought to a supported level.  It all makes sense now.  When a new workstation was deployed the version of IE11 did not support Enterprise Mode, but then as software updates were applied through SCCM the latest version of IE11 was installed and the option was made available.

Update 08/14/2015: Microsoft released the Enterprise Mode update on April 8th, 2014 with Cumulative Update KB2929437. This means the supported IE11 browser version is 11.0.9600.17041 and above.

IE11_version_11.0.9600.16672

  • August 12, 2015 - 12:11 pm

    Phylum - So, how did you figure out what the supported level is? Was this documented somewhere on a Microsoft KB article?ReplyCancel

    • August 14, 2015 - 10:23 am

      Todd - Hi Phylum, Microsoft released the Enterprise Mode update on April 8th, 2014 with Cumulative Update KB2929437. This means the supported IE11 browser version is 11.0.9600.17041 and above. You can read more details about this release here.ReplyCancel

  • August 21, 2015 - 9:26 am

    Michael - Why do MS have to make our lives so ****ing difficult. Spent hours on this.

    Thank you very much for posting this.

    MichaelReplyCancel

    • August 21, 2015 - 5:59 pm

      Todd - Rock on! Glad this helped you out.ReplyCancel

  • September 9, 2015 - 3:10 am

    marco - GRAZIEEEEEEEEReplyCancel

  • September 17, 2015 - 6:44 pm

    Russell - Thanks so much for pointing me in the right direction. We can’t figure out why the IE version didn’t update after all the updates were applied since April 2014 on some of our Win 7 PCs. BUT, September’s update KB3087038 fixed it and EM is now showing up on the menu.ReplyCancel

  • September 21, 2015 - 4:18 pm

    Scott - This article has saved me from disaster as we were about to pull the trigger on upgrading 16,000 endpoints to IE11 with Enterprise Mode enabled via GPO. Awesome guys!!ReplyCancel

    • September 21, 2015 - 5:17 pm

      Todd - Yeah that’s a big deployment! Best of luck!!!ReplyCancel

  • September 24, 2015 - 2:09 pm

    Jason - I have been working on a pilot program with our company, couldn’t figure out WHY we had such inconsistent behavior. Most computers worked, but not all.

    Was about to pull the plug, but this helped a lot.

    ThanksReplyCancel

    • September 24, 2015 - 2:34 pm

      Todd - Glad to hear this helped out! It feels like just yesterday when I was fighting with this one.ReplyCancel

  • November 18, 2015 - 12:21 pm

    Jerry Yang - Thank you for the Tip. it helped a lot. wonder why this info was not announced by Microsoft, sigh~ReplyCancel

    • November 18, 2015 - 1:30 pm

      Todd - you’re welcome man. if you have any other Enterprise Mode questions let me know.ReplyCancel

  • December 1, 2015 - 10:35 am

    Faisal - Life saver & a time saver, Spent day and half trying to get the enterprise mode working on server2008R2 & win7 environment. could see the GPO settings applied on the workstation but no enterprise mode option till I came across you Blog. Much appreciatedReplyCancel

    • December 1, 2015 - 12:17 pm

      Todd - you’re welcome!ReplyCancel

  • February 5, 2016 - 8:25 am

    jack roberts - Microsoft implementation of this enterprise mode is terrible. Why add a versioning to the xml file.

    They could have just added a list in to gpo like trusted sites and made it easy. Instead they make us all jump through hoops and 20 kb articles.

    If it was not for other people having to deal with this rubbish from MS that going on to make blogs about it we would all be wasting the same amount of time.

    MS need a kick up the bum.ReplyCancel

  • February 5, 2016 - 8:38 am

    Johnny Anon - Thank You. Microsoft verges on criminal in how they poorly communicated this. I wasted hours as well thinking there was something wrong with a GPO.ReplyCancel

  • March 16, 2016 - 7:55 am

    Prabhu Moorthy - Thanks Todd. The above post helped me a lot.ReplyCancel

    • March 16, 2016 - 8:16 am

      Todd - You are most welcome!ReplyCancel

  • April 20, 2016 - 3:15 pm

    vivek jain - Thanks a lot !!! it really help …ReplyCancel

  • July 26, 2016 - 9:09 am

    Pedro - thanks!ReplyCancel

  • September 26, 2016 - 2:55 pm

    Leigh - We recently ran some Microsoft updates and now our IE keeps throwing one of our sites out of Enterprise Mode. Have you seen this? The update may be: KB3160005ReplyCancel

    • September 26, 2016 - 3:35 pm

      Todd - Hi Leigh, no I have not seen this issue. If you are only seeing the 1 site drop off I would start by validating your site list. Make sure it’s set up properly. Are you using the Enterprise Mode Site List Manager to create the list? Another troubleshooting step would be to increase the site list version by 1 increment (ex. if it’s version 4, change to 5). When the client checks in the next time it will see the version has changed and download the full list again. This process can take up to a minute or two so be patient after launching IE the first time.ReplyCancel

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